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Pet Insurance in Australia: Benefit Percentages, Brands and GapOnly

One number defines most Australian policies: the benefit percentage

Australian pet insurance is built around the benefit percentage, the share of each eligible vet bill the insurer pays. Mainstream policies offer 70%, 80% or 90%, with the owner paying the rest, plus any excess the policy sets. Bow Wow Meow's Nose-to-Tail cover, one of the market's reference products, is published with exactly that 70/80/90 choice. When you compare Australian quotes, compare the percentage and the annual limit together: a 90% policy with a low annual limit can pay less across a bad year than an 80% policy with a high one.

Brand names hide underwriting changes: read who actually insures you

Petplan Australia no longer exists under that name. The brand was merged into Petcover in 2021, so older comparison articles describing Petplan Australia policies describe a book that has since moved. Anyone holding or comparing an Australian policy should check the underwriter named in the current Product Disclosure Statement rather than relying on the brand on the brochure.

RSPCA Pet Insurance shows the same lesson inside one brand. There are two generations of RSPCA policy in force. Policies under the PetFlex arrangements, applying from 1 April 2026, sit with Pacific International. Older RSPCA policies were underwritten by Hollard. The two generations have different terms, so an RSPCA policyholder's waiting periods, limits and definitions depend on which generation their policy belongs to. Figures from the two generations must never be blended, and on this site they are not.

GapOnly: the claim feature that changes the checkout

Most Australian claims are reimbursements: you pay the vet in full, then claim. GapOnly works differently at participating vets: the claim is assessed on the spot and you pay only the gap, the part the insurer does not cover, instead of the whole bill. For a large emergency bill that difference decides whether treatment starts immediately. If direct settlement matters to you, it is a policy feature to select for, in the same way RSPCA promotes its Direct2Vet arrangement on its own policies.

What to check before you buy in Australia

Four checks. First, the benefit percentage and annual limit as a pair. Second, the underwriter in the current PDS, not the brand history; brands in this market have merged and changed hands. Third, whether your regular vet participates in GapOnly or an equivalent direct-settlement scheme, if paying only the gap matters to your budget. Fourth, the sub-limits: Australian policies commonly cap specific items such as tick paralysis or cruciate surgery inside the annual limit. Our estimator models US premiums and does not price Australian policies; the checks above are the comparison that transfers.

Frequently asked questions

What is a good benefit percentage for pet insurance in Australia?

Australian policies commonly offer 70%, 80% or 90% of eligible vet bills. Higher is not automatically better: the percentage must be read with the annual limit and any sub-limits. An 80% policy with a high annual limit can pay more across a year of treatment than a 90% policy with a low one.

Is Petplan still available in Australia?

No. Petplan Australia was merged into Petcover in 2021. Australian owners searching for Petplan policies are looking at a brand that no longer writes new business under that name; the current provider is Petcover, and its Product Disclosure Statement is the document that defines cover.

What is GapOnly?

GapOnly is an Australian claims service offered on some policies at participating vets. Instead of paying the full vet bill and claiming reimbursement, the claim is assessed during the visit and you pay only the gap, the portion your policy does not cover. Availability depends on both the policy and the vet.

Why do two RSPCA policies have different terms?

RSPCA Pet Insurance exists in two generations. Policies under the PetFlex arrangements from 1 April 2026 are with Pacific International, while older RSPCA policies were underwritten by Hollard. Terms such as waiting periods and definitions follow the generation your policy belongs to, so check your own PDS.

Do Australian pet policies have sub-limits?

Commonly, yes. Inside the annual limit, Australian policies often cap specific items, cruciate surgery and tick paralysis are standard examples. A policy can therefore pay less for a specific treatment than the headline benefit percentage suggests, which is why sub-limits are one of our four checks.

Does the US cost estimator on this site price Australian policies?

No. Our estimator is modeled on US premium data. Australian pricing turns on the benefit percentage, annual limit and sub-limits described on this page, and quotes must come from the Australian insurers themselves.

Last updated: November 2026. Researched from the insurers' own published policy pages and documents, read in November 2026; where a figure is given it is the insurer's published figure, not our estimate. How we work: our methodology.